Description du poste

If you have experience in assisting external clients in the implementation of technical systems, software, hardware or solutions, we would like to meet you! Our client, a mainstay in the software development world, is currently looking for an Implementation Specialist to join their team.

Your tasks as an Implementation Specialist:

  • Provide on-site technical support (Annual Maintenance Visits)
  • Perform on-site hardware/software installation, training, calibration and validation services to end users on products
  • Provide web installation and web training on products
  • Provide specifications and installation documentation to customers
  • Responsible to perform all implementation tasks/activities as specified within the project plan for the customer
  • Work directly with the account owner
  • Technical proficiency to become a subject matter expert for products, including the ability to conduct webinars, training and product demonstrations
  • Product deployment/user training for key accounts
  • Participate in user group meetings for key accounts

Requirements for the Implementation Specialist:

  • Must have a minimum of DEC from a recognized technology program
  • Preferable electro-mechanical or/and engineering degree
  • Technical and “handy”, able to use basic tools and able to occasionally lift up to 50lbs.
  • 3-5 years experience in a technical support role
  • Ability to travel +/-50% of the time (including domestic and international)
  • Ability to travel by air is mandatory
  • Must possess a valid driver’s license
  • To possess excellent mastery of written and spoken English
  • French and Spanish an asset
  • To possess knowledge of customer relationship management software – Salesforce.com, remote desktop, and MS Office

Don’t miss this opportunity, apply now!