Description du poste
Your tasks as a Customer Experience (English only) Center Specialist:
- Ensure every customer experience is a positive one
- Primarily, to receive inbound calls from current and potential customers
- Answer questions regarding product details, available services, and customer accounts through
- different channels including phone, email, and chat
- Assist customers with any technical issues experienced with the website and escalate any issues to management appropriately
- Provide information to patients, prescribers, and other HCPs as needed concerning the status of reimbursements or any other information necessary concerning their services
- Process telephone and online orders and accurately input the information in NAV, CRM, and Kroll system
- Perform basic account maintenance activities
- Meet Quality Assurance Requirements and other Call Centre metrics
- Support internal/external audit process
- Assist with administrative duties as necessary
Perform other duties as assigned to assist the business as required
The required qualifications for the bilingual customer experience center specialist position:
- Have a minimum of high school diploma or a GED
- Have 1-year experience within a call center/customer service environment
- Have considerable experience working in a high-volume Call/Customer service center environment
- Have excellent computer, keyboarding, and proofreading skills with emphasis on accuracy
- Must have no issues or pushback to work on a rotating schedule
- Demonstrate outstanding attendance, punctuality, and adherence to AUX code usage
- Have excellent oral and written communication skills
- Have strong analytical skills and the ability to problem-solve with minimal direction
- Have the ability to deal with difficult clients, de-escalate and diffuse challenging situations and successfully resolve customer issues in a diplomatic and professional manner
- Excellent multi-tasking, organizational, and time management skills, including attention to detail and the ability to set priorities and meet deadlines in a fast-paced environment
- Have highly developed interpersonal skills and the ability to work independently and as a member of a team with diverse personalities and styles
- Have the ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
- Have the ability to read and interpret documents such as safety rules and procedure manuals
- Have the ability to identify warning signs, analyze issues, troubleshoot, and develop a creative solution, ensuring customer satisfaction and retention
Don’t miss this opportunity, apply now!
Send your resume to Holly – [email protected] – 905 361 3987 ext.136
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Information du contact
Holly - [email protected] - 905 361 3987 ext.136