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Description du poste

Overview of this Position:

This role will report directly to the Customer Care & Warehouse Manager. The successful bilingual candidate will be customer obsessed with a proven track record for going above and beyond for our customer (accounts, end consumers, independent contractors).

This role will encompass a variety of daily functions that range but are not limited to those listed below: • Interact with customers regarding product information, stock availability, orders, etc. • Effectively communicate in English and French while responding to inquiries received via phone, email, fax, and social media. • Key and process orders from various sources. Review EDI orders for accuracy. • Create and maintain accurate customer data. • Proactively address customer complaints, propose solutions, and resolve issues. Interact with other departments to ensure prompt and effective follow up. • Monitor systems and detect problems early to keep everything running smoothly. • Assist with daily operation and continual evaluation of processes and procedures for the department. Suggest methods to improve area operations and efficiency to both internal and external customers.

Skill Set Required for this Position:

• 3+ years’ experience in a Customer Care (customer support) Role. • Ability to listen and understand a situation and respond with clarity and professionalism. • Solid Microsoft Office Skills, specifically Excel and Word. • Excellent verbal and written communication skills (French/English). • Strong organizational, time management, and interpersonal skills. • Upbeat, positive, and enthusiastic attitude. • Maintain punctual attendance. • Well-groomed appearance to greet walk-in traffic. • Must have a valid driver’s license and their own vehicle.