Customer Service Representative/Claims Associate

Job ID: 6992

Employment Type: Permanent

Job Location: Montreal, Quebec

Division: Customer Service

Job Description

Customer Service Representative/Claims Associate

Do you want to want be part of a creative team? Work in a team environment and make you work shine? Our client is searching for a Customer Service Representative to join their team.


  • Process return authorization requests from sales team
  • Communicate with sales on any discrepancies
  • Follow up with warehouse for the receiving of returns
  • Issue credit notes for returns
  • Process credit note requests
  • Work with Accounts receivable department to address customer issues
  • Forward credit note copies to sales/customers where necessary
  • Once verified forward to accounts receivable with aged trial balance attached showing offset
  • Daily research of customer deductions
  • Communicate with other departments to resolve claims
  • Keep a log of claims that have been disputed or must be paid back by suppliers
  • Be familiar with the requirements of each customer, keep an updated log and make changes as necessary


  • Minimum of 3 years’ experience in a similar role, preferably within the apparel industry.
  • Strong understanding of the reverse logistics role, including returns, claims and credit notes.
  • Ability to prioritize and set goals to achieve company objectives.
  • Organizational ability – Demonstrates a systematic approach in carrying out assignments and ability to handle multiple tasks and competing priorities at the same time with high attention to detail.
  • Strong analytical and problem solving skills.
  • Communication skills – Bilingual (English & French) – spoken and written; Confident communicator as this role will involve liaising with senior management.
  • Computer skills – Solid knowledge of Microsoft Excel, Outlook and Word are required; Comprehension of advanced Excel skills (vlookups, pivot tables) an asset; Knowledge of Momentis software is an asset.

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